Safe Play Commitment

Responsible Gaming
at y990

y990 believes that gaming should be a source of genuine entertainment — not financial stress or personal hardship. As Pakistan's premier online casino and sports betting platform, we take our duty of care to players seriously. This page outlines the tools, policies, and resources y990 has put in place to help every player on y990.app stay in control of their gaming habits.

Whether you are a casual player placing a PSL bet on weekends or a regular at the live casino tables, responsible gaming principles apply equally to everyone. y990 encourages all players — from Karachi to Lahore to Islamabad — to set limits, know the signs, and use our self-exclusion tools whenever needed.

Play Smart. Stay Safe.

Player Protection Tools

Take Control of Your Gaming

y990 provides six built-in responsible gaming tools that every registered player can activate directly from their account dashboard — no questions asked, no delays.

Deposit Limits

Set a daily, weekly, or monthly deposit cap in PKR directly from your y990 account settings. Once a limit is set, it takes effect immediately. Any request to increase a deposit limit is subject to a mandatory 24-hour cooling-off period before it becomes active — giving you time to reconsider.

Session Time Limits

Decide in advance how long you want to play per session. y990 will display a visible timer during your session and send an alert when you approach your limit. When the limit is reached, you will be automatically logged out. Session limits reset every 24 hours and can be adjusted from your profile at any time.

Cooling-Off Periods

Need a short break from y990? You can set a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains accessible for withdrawal but all deposits and gaming activity are suspended. This tool is ideal if you feel your play is becoming more habitual than recreational.

Self-Exclusion

If you feel you need a more extended break from online gaming, y990 offers a self-exclusion option for periods of 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated, your account is immediately suspended and y990 will make every reasonable effort to ensure you do not receive any promotional communications during the exclusion period.

Loss Limits

Beyond deposit limits, y990 allows you to set a hard loss ceiling per day, week, or month in PKR. Once your net losses in a period reach the figure you have set, y990 will automatically prevent further play for the remainder of that period. This tool is one of the most effective ways to ensure gambling stays within a budget you are comfortable with.

Reality Check Alerts

y990's reality check feature sends you a pop-up notification at regular intervals — every 30, 60, or 90 minutes — showing your net gaming result for that session, time elapsed, and a reminder to stay within your intended play budget. These gentle nudges help maintain perspective and discourage extended unplanned sessions.

Healthy Habits

Smart Gaming Rules to Live By

Simple guidelines that separate recreational play from problematic gambling. Keep these in mind every time you log in to y990.

Healthy Gaming Habits

Set a fixed PKR budget before every session and treat it as the cost of entertainment.
Use y990's deposit and loss limit tools to enforce your budget automatically.
Take regular breaks — step away from the screen at least once every hour.
Play only with money you can genuinely afford to lose without affecting your household expenses.
Keep gaming as one activity among many — maintain other hobbies and social connections.
Contact y990 support immediately if you feel your gaming is getting out of hand — we are available 24/7.
Verify your age and ensure all account details match your CNIC to maintain account integrity.

Habits to Avoid

Never chase losses — increasing your bets to recover what you lost is one of the most dangerous patterns in gambling.
Do not gamble when you are emotionally distressed, upset, or under the influence of alcohol.
Never borrow money — from family, friends, or any source — to fund your gaming on y990 or elsewhere.
Do not skip meals, sleep, or work commitments to continue a gaming session.
Never share your y990 account credentials with others, and do not allow others to use your account to bypass age restrictions.
Do not treat gambling winnings as reliable income or factor them into your monthly financial planning.
Never create a second y990 account to circumvent a self-exclusion — this violates our Terms & Conditions and will result in permanent closure of both accounts.

Self-Assessment

Is Your Gaming Still in Control?

Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be a signal that your relationship with gambling has shifted from entertainment to something that needs attention. There is no shame in recognising this early — it is a sign of self-awareness and strength.

y990's responsible gaming team is available around the clock. You can also activate a cooling-off period or self-exclusion immediately from your account without needing to speak to anyone. You are always in control.

            
            If you answered yes to 3 or more questions, we strongly encourage you to contact our responsible gaming team via live chat or activate a self-exclusion from your y990 account settings right away.
          

Responsible Gaming Self-Check

Do you find yourself spending more PKR on y990 or other gaming platforms than you originally planned when you started a session?

Have you ever continued playing on y990 in an attempt to win back money you had already lost — even after telling yourself you would stop?

Do you feel restless, irritable, or anxious when you are not able to play, or when you try to reduce how much you gamble?

Has gambling ever caused arguments or tension with your family in Lahore, Karachi, Islamabad, or wherever you are based — whether about money spent or time away from household responsibilities?

Have you ever borrowed money, sold belongings, or used funds set aside for essential expenses (rent, groceries, children's education) to gamble?

Do you find yourself thinking about gambling frequently during your daily routine — at work, during meals, or when trying to sleep?

Have you tried to hide or minimise how much time or money you spend on y990 or other gaming platforms from people close to you?

If you said yes to 3 or more of the above: Please consider activating a cooling-off period or self-exclusion from your y990 account settings, or reach out to our responsible gaming support team via live chat. You can also speak to someone you trust. Taking action early makes a significant difference.

Quick Reference

y990 Responsible Gaming Tools at a Glance

A summary of all the player protection controls available on y990, how quickly they take effect, and where to find them in your account.

Tool	Options Available	Takes Effect	Where to Find It
Deposit Limit	Daily / Weekly / Monthly in PKR	Instant (decrease) 24h wait (increase)	Account Settings → Limits
Loss Limit	Daily / Weekly / Monthly in PKR	Instant (decrease) 24h wait (increase)	Account Settings → Limits
Session Time Limit	30 min / 1h / 2h / 4h / Custom	Instant	Account Settings → Gaming Controls
Reality Check Alerts	Every 30 / 60 / 90 minutes	Instant	Account Settings → Notifications
Cooling-Off Period	24h / 48h / 7 days / 30 days	Instant	Account Settings → Take a Break
Self-Exclusion	6 months / 1 year / 3 years / Permanent	Instant	Account Settings → Self-Exclusion
Account Closure	Permanent closure on request	Via Support Team	Contact Live Chat or Email

Warning Signs

Recognising Problem Gambling

Problem gambling does not always look dramatic. Often it develops gradually — small habit shifts that accumulate over weeks and months until they become difficult to manage. Knowing the warning signs early puts you in the best position to take action before the situation becomes serious.

y990 monitors player behaviour on the platform for patterns that may indicate problem gambling. Our responsible gaming team may proactively reach out if unusual activity is detected — this is part of our duty of care, not an intrusion. Any player can also contact our team anonymously to discuss concerns.

            
            Need to talk to someone?

            y990 support is available 24/7 via live chat. Our responsible gaming team is trained to handle sensitive conversations with full confidentiality. You can also reach us at support at y990.app.

Spending beyond your means — regularly depositing PKR that was meant for rent, bills, groceries, or other essential expenses in your household budget.
Persistent loss chasing — continuing to play specifically to recover previous losses rather than for entertainment, and escalating bet sizes in the process.
Preoccupation with gambling — thinking about y990 or other platforms during work, family time, or other activities, and feeling distracted or irritable when unable to play.
Concealment from loved ones — hiding gaming activity, minimising how much you have spent, or lying to family members in Lahore, Karachi, Faisalabad, or wherever you are.
Failed attempts to stop — genuinely wanting to cut down or stop gambling but finding yourself unable to follow through despite repeated efforts.
Using gambling to cope — turning to y990 or other gaming platforms as a way to manage stress, anxiety, loneliness, or emotional difficulties rather than for entertainment.
Neglecting responsibilities — missing work deadlines, skipping family obligations, or reducing time on other important activities because of gaming sessions that ran longer than planned.
Borrowing to gamble — taking loans from friends, family members, or financial institutions with the intention of using the funds — even partially — for deposits on y990 or other platforms.

21+

Strictly Adults Only

y990 uses CNIC-based identity verification to confirm that every registered player is 21 years of age or older before any deposit or game access is permitted.

Age Verification

Protecting Minors — A Non-Negotiable Commitment

y990 enforces a strict 21+ age policy across every aspect of the platform. No exceptions. Regardless of payment method — whether JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — every player must complete CNIC-based age and identity verification before their first deposit is processed. Accounts where age cannot be verified are suspended pending document submission.

y990 also urges parents and guardians to be proactive about preventing minors from accessing online gaming platforms. Simple steps make a significant difference:

Install parental control software on shared devices to block access to gaming websites.
Keep your y990 login credentials private and never save them on shared or family devices.
Enable screen time controls on smartphones used by young people in the household.
Have open conversations with teenagers about the risks of gambling and why the 21+ rule exists.
Report any suspected underage access to y990 immediately via live chat — we will act without delay.

If y990 has reasonable grounds to suspect that an account is being used by a minor, that account will be suspended immediately and all funds held pending investigation. Any adult who knowingly facilitates underage access to y990 will have their account permanently closed and may be reported to relevant authorities.