Privacy Policy

01 Who We Are

y990 is an internationally licensed online gaming and sports betting platform operating at y990.app. References to "y990", "we", "us", or "our" in this Privacy Policy refer to the operating entity behind the y990 platform and all associated services available at y990.app and its subdomains.

y990 is the data controller in respect of the personal information you provide when registering and using the platform. As data controller, y990 is responsible for determining the purposes and means by which your personal data is processed. If you have any questions about our role as data controller or about this Privacy Policy, please contact our support team using the details in Section 14.

02 Data We Collect

y990 collects the following categories of personal data from players. The specific data points collected depend on how you interact with the platform:

2.1 Identity Data

• Full legal name as it appears on your CNIC or government-issued ID
• Date of birth (for age verification — 21+ requirement)
• CNIC number or passport number (for KYC verification)
• Copies of identity documents submitted during verification

2.2 Contact Data

• Mobile phone number (Pakistani format)
• Email address
• Residential address (city, province — e.g. Karachi, Lahore, Islamabad, Faisalabad)

2.3 Financial Data

• JazzCash or EasyPaisa account number
• Bank account details for HBL, UBL, or Meezan Bank transfers
• Deposit and withdrawal history in PKR
• Transaction reference numbers

2.4 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on each page, and navigation paths
• Game history, betting patterns, and session durations
• Login timestamps and frequency of access

2.5 Communications Data

• Records of live chat conversations with y990 support
• Email correspondence sent to or received from y990
• Your responses to surveys, feedback forms, or promotional communications

03 How We Collect Your Data

y990 collects personal data through the following means:

3.1 Direct Collection

You provide data directly to y990 when you: register an account, complete KYC verification, make a deposit or withdrawal, contact support via live chat or email, claim a promotion, or respond to a survey. All data you actively submit is collected with your knowledge and, where required, your explicit consent.

3.2 Automated Collection

When you use the y990 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and behavioural data related to your interactions with the site. See Section 7 for full details on our cookie practices.

3.3 Third-Party Sources

y990 may receive data about you from third-party sources including: payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) for transaction verification purposes; identity verification service providers used during KYC processes; and fraud prevention databases used to screen for known fraudulent actors. Data received from third parties is handled in accordance with this Privacy Policy and the contractual obligations y990 holds with those providers.

04 How We Use Your Data

y990 uses the personal data we collect for the following purposes:

y990 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise permitted by applicable law.

05 Legal Basis for Processing

y990 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to perform our contract with you — including account creation, deposit processing, game access, and withdrawal execution.
• Legal obligation: Processing required to comply with KYC regulations, anti-money laundering obligations, and other regulatory requirements associated with our operating licence.
• Legitimate interests: Processing carried out in y990's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: Where y990 relies on your consent to process data — such as sending marketing communications — you have the right to withdraw that consent at any time by contacting support or updating your account preferences.

06 Data Sharing & Disclosure

6.1 Service Providers

y990 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. All service providers are contractually bound to process your data only on y990's instructions and to maintain appropriate security standards.

6.2 Regulatory and Legal Disclosure

y990 may disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or in connection with our licensing obligations. This includes disclosures required under anti-money laundering regulations and responsible gaming compliance frameworks.

6.3 No Sale of Data

y990 does not sell, rent, or trade your personal information to any third party for marketing, advertising, or any other commercial purposes. Your data is yours. We treat it as such.

6.4 Business Transfers

In the event that y990 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, y990 will notify affected players and ensure that the acquiring entity maintains equivalent privacy protections as described in this Policy.

07 Cookies & Tracking Technologies

y990 uses cookies and similar tracking technologies to operate the platform effectively, improve your experience, and gather analytical insights. The categories of cookies used on y990.app are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and cookies that remember your account preferences. These cannot be disabled without impacting platform functionality.
• Analytics Cookies: Used to understand how players interact with the y990 platform, which pages are visited most frequently, and where technical issues occur. This data is aggregated and anonymised where possible.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and display options, so you do not need to re-configure them on each visit.
• Marketing Cookies: Used to deliver promotional content relevant to your interests, both on the y990 platform and where permitted on partner platforms. These cookies are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use core y990 features including login and payments.

08 Data Retention

y990 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, in accordance with licensing and anti-money laundering requirements.
• Financial records: PKR transaction records, deposit history, and withdrawal records are retained for a minimum of 5 years to satisfy financial regulatory obligations.
• KYC documents: Identity verification documents are retained for the period required by our regulatory framework, typically 5 years post account closure.
• Communications: Support chat logs and email correspondence are retained for up to 3 years from the date of the interaction.
• Technical and usage data: Aggregated usage data may be retained indefinitely in anonymised form for platform improvement purposes.

When data is no longer required for any of the above purposes and no legal obligation requires its retention, y990 will securely delete or irreversibly anonymise it.

09 Data Security

y990 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and y990 servers
• Encrypted storage of sensitive data including financial records and identity documents
• Role-based access controls ensuring only authorised y990 personnel can access player data
• Regular security audits and penetration testing of the y990 platform infrastructure
• Two-factor authentication options for player accounts
• Automated fraud detection and anomaly monitoring systems
• Staff training on data protection and secure data handling practices

While y990 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are also responsible for maintaining the security of your y990 account credentials. Never share your password with anyone, and contact support immediately if you suspect your account has been compromised.

10 Your Privacy Rights

As a y990 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email:

• Right of Access: You may request a copy of all personal data y990 holds about you. We will provide this within 30 days of your verified request.
• Right to Rectification: If any of the personal data y990 holds about you is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: You may request deletion of your personal data where y990 no longer has a legitimate reason to retain it. This right is subject to our legal retention obligations — data we are legally required to retain cannot be deleted on request.
• Right to Restrict Processing: You may request that y990 restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to a particular processing purpose.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that y990 provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. y990 will cease that processing unless compelling legitimate grounds override your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children & Minors

y990 is strictly an adult platform. Registration and use of y990 is prohibited for any person under the age of 21. y990 does not knowingly collect personal data from individuals under 21 years of age. If y990 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor in your care has registered on y990 or provided personal data to us, please contact our support team immediately. We will investigate and take appropriate action without delay. We also encourage parents to make use of parental control software to prevent minors from accessing online gaming platforms.

12 Third-Party Links

The y990 platform may contain links to third-party websites or services in limited contexts, such as references to payment providers or licensing authorities. y990 is not responsible for the privacy practices of third-party websites and this Privacy Policy does not extend to those sites. We recommend reviewing the privacy policy of any third-party site you visit independently of y990.app.

13 Updates to This Privacy Policy

y990 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, y990 will notify registered players via their registered email address or through a prominent notice on the y990 platform. The "Last updated" date at the top of this Policy will always reflect the most recent revision.

Continued use of the y990 platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you must discontinue use of the platform and may request account closure by contacting support.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or y990's data practices, please reach out through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the y990 website.
• Email: support at y990.app
• Response Guarantee: All privacy-related enquiries will be acknowledged within 5 business days and fully resolved within 30 days.

For questions related to your account, responsible gaming tools, or our full Terms & Conditions, please also visit the relevant pages linked in the footer of this site.